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FREQUENT QUESTIONS
What is Wellness Clinic?
Wellness Clinic is the largest therapy platform worldwide. We change the way people get help with facing life’s challenges by providing convenient, discreet, and affordable access to a licensed therapist. Wellness Clinic makes professional therapy available anytime, anywhere, through a computer, tablet or smartphone.
Who will be helping me?
After you sign up, we will match you to an available therapist who fits your objectives, preferences, and the type of issues you are dealing with. Different therapists have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you. We have found that we can provide a successful match most of the time; however, if you start the process and you feel your therapist isn’t a good fit for you, you may elect to be matched to a different therapist.
Who are the therapists?
Therapists at Wellness Clinic are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW / LMSW), or licensed professional therapists (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state’s professional board after completing the necessary education, exams, training, and practice. While their experience, expertise, and background vary, they all possess at least 3 years and 1,000 hours of hands-on experience. Learn more about the therapists
How are the therapists verified?
Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation and proof of identity. We then cross-check their licensure information with their respective state licensing board.
In addition to checking credentials, each potential provider needs to complete a case study exam graded by a licensed clinician and be evaluated in a video interview. The result of this rigorous process is that only about 20% of the therapists who apply to work through Wellness Clinic are accepted to the platform.
We also show the full licensing information for each provider to make it easy for you to do your own due diligence on your therapist.
Is Wellness Clinic right for me?
Wellness Clinic may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem, and more.
Wellness Clinic is not the right solution for you if any of the following is true:
- You are a minor or you are under the care of a legal guardian
- You are in an urgent crisis or an emergency situation
- You were required to undergo therapy either by a court order or by any other authority
- You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.
How much does it cost?
The cost of therapy through Wellness Clinic ranges based on therapy, therapist, preferences, and therapist availability. You can cancel your membership at any time, for any reason.
Can Wellness Clinic substitute for traditional face-to-face therapy?
The professionals who work through Wellness Clinic are licensed and credentialed therapists who were certified by their state’s board to provide therapy. However, while the service may have similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won’t be able to make any official diagnosis, to fulfill any court order or prescribe medication.